National Apprenticeship Week – Joanne’s Story

Next up in our National Apprenticeship Week spotlight is Joanne Owens, who is a Residential Child Support Officer, currently undertaking a Level 3 Residential Childcare Apprenticeship.

Apprenticeship being undertaken with Acacia Training

Level 3 Residential Childcare

What work experience and / or qualifications did you have before you started your Apprenticeship?

I worked in adult mental health and have obtained Level 2 counselling skills.

In your opinion, what has been the best thing about undertaking an Apprenticeship?

The knowledge I have gained researching certain legislation and cases which they have impacted.

What have Acacia Training and your employer done to support your learning journey?

Both my employer and tutor have been readily available if needed for support and guidance.

What new skills have you acquired in undertaking the Apprenticeship?

My I.T knowledge I felt has expanded by having to navigate both in work and on OneFile.

I would recommend an apprenticeship to others as it has allowed me to challenge myself.