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18 June 2021
Health and social care burnout
There was little surprise last week when an MP’s report detailed the levels of burnout within health and social care in the UK. The pressures were acute before the pandemic and have simply increased as a consequence of it.
Media reports of workers being exhausted and overstretched due to staff shortages are difficult to read but reflect the reality in so many care settings – many, but not all.
Whilst it is important that these high-level reports focus on issues around funding and forecasting, this only addresses a niche aspect of the wider situation, and I can’t help but think a critical element is being missed – how we better serve the people who work at the heart of care.
Let’s start by considering why it is that there are such acute staff shortages; why turnover in some settings is eye-wateringly high; and why levels of stress and anxiety are higher than in other sectors.
In no small part, it’s down to how the people at the heart of those settings are treated. I am in no doubt that the sector needs to adopt a far greater appreciation for the needs of those staff, for their professional development and for their wider wellbeing.
This isn’t just an aspiration. There is a direct correlation between investing in people and their careers and how they, in turn, view and value their role. Providing care workers with on-going training, investing in their well-being, and supporting them when things get tough pays dividends.
Take for example Samuel Hobson House in Newcastle-under-Lyme – a setting with a positive culture and an established focus on wellbeing. Here, Acacia Training works with the leadership team on a range of wellbeing, mental health, and training provisions. And the impact is clear: staff turnover over the past 12 months stands at 7% which is significantly lower than the 26% average experienced in the local area; sickness days are half the regional comparison; and, significantly, the percentage of staff with a Level 2 or above qualification stands at 92%, compared to the local average of 55%.
‘Wellbeing’ is a much-used term, and it’s easy to think that as a leadership team you’ve got the wellbeing of your team front of mind but recognising its importance and taking tangible steps towards supporting it aren’t always aligned. Acacia’s wellbeing support programme is embedded in the training curriculum that we deliver to care settings. It includes elements focused on the importance of a balanced diet and your relationship with food; building resilience and developing your mindset; it even covers why sleep is so important.
‘It may sound abstract but equipping team members with the tools to decompress after a long, tough day at work shouldn’t be viewed as a ‘nice to have,’ these things are critical.‘
The reality is, especially after the past 15 months or so, that with the best will in the world there will be staff who feel the pressure more than others. In these circumstances, early recognition of pinch points and empathy for their situation is vital. The provision of access to counselling and support around mental health can make a significant difference in preventing the pressure getting to the point of boiling over. It’s important too, that managers recognise their own pinch points – they are not, after all, invincible.
I am in no doubt that the provision of this wraparound support is an essential element in investing in a care team that feels valued, but professional training is crucial too. All too often those employed within the care sector are seen merely as workers – this needs to change to a point whereby they’re viewed as part of a profession. There is no coincidence that the high percentage of the team at Samuel Hobson House with a Level 2 or higher qualification (combined with the wraparound support and guidance provided) correlates to the low turnover of staff experienced in that setting – the team recognises that it is valued and invested in.
There is a myriad of government initiatives to support this drive towards greater levels of training within the sector. From the Kickstart programme, to traineeships, through to apprenticeships and beyond, the care sector has the ability to give its staff a career path that provides longevity and a vision for progress – both appealing aspects in attracting the best talent.
The care sector would undoubtedly benefit from greater long-term strategic and financial planning at a high level, but let’s not forget what those at the grass roots can do to drive greater appreciation of the value to be gained by following a career within it.
Offering a clear and relevant training programme, combined with wrap around support and guidance, and ultimately viewing team members as professional individuals rather than just a number on the payroll, really does make all the difference.
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21 April 2021
Staffordshire training provider reports 75% apprenticeships rise
Staffordshire-based Acacia Training has seen employer demand for apprentices rocket by almost 75% during the first quarter of 2021, compared with the same period last year.
During the first quarter of this year, the Trentham-based team enrolled 450 new trainees across a range of courses compared to 258 in the same period in 2020. The company has now pledged to secure at least 1800 apprentices by the end of the year; up to 500 kickstart placements for 18-24 year olds; and enrol over 540 traineeship learners.
Thanks to Skills for Care Funding, this quarter Acacia Training will also support over 200 new recruits to gain rapid induction and retraining into the care sector where the skills shortage is acute.
The news comes as the company unveiled the completion of a £250,000 refurbishment to its headquarters in Trentham Business Quarter, as it prepares to welcome its 131-strong team of employees back to the office following the recent lockdowns.
CEO Victoria Sylvester comments: “Given what the entire country has experienced in the past year, it is encouraging to see learners embark on new and exciting paths and reassuring to witness businesses recognise the value in supporting new and returning employees to gain greater skills.
“Here at Acacia, we are driven by our vision to make education accessible to everyone, ensure opportunities for career progression and to make a positive contribution to modern society. Education and training are fundamental to this and it is a very positive step to see the government increasing financial resources to help employers recruit and train staff through the combination of traineeships, the Kickstart scheme which is proving popular, and greater funding for Apprenticeships.
“Our clients range from individual learners who want to find employment or progress in their career to large employers, like the NHS, MoD and local authorities. Many are somewhere in between – indeed, 83% of our learners are employed by small or medium enterprises.”
As Vice Chair of the Staffordshire Partnership for Employment and Skills, Victoria works closely with local organisations in Staffordshire including Jobcentre Plus and Stoke on Trent and Staffordshire Local Enterprise Partnership, to improve employment opportunities and help stimulate economic growth amongst the region’s employers.
Victoria concludes: “Whilst it’s been a challenging twelve months for us all, I am so proud of my team for adapting rapidly to what our learners and employer clients needed from us – not just in the health and social care profession which has been exceptionally busy – but also across our other sectors such as business, hair and beauty, dental nursing and leadership and management. “I’m really looking forward to welcoming the whole team back and excited that we have made such exciting changes to a more flexible, collaborative and inspiring working environment through our significant refurbishment project.”
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9 July 2020
Our MD, Vikki Sylvester, has been named ‘Entrepreneur of the Year’
We’re so proud to announce that Victoria Sylvester, our Managing Director, has won the ‘Entrepreneur of the Year’ award in the Sentinel Business Awards!
Vikki leads Acacia Training and all the other businesses in our growing group, with integrity, compassion, ambition and vision. She cares passionately about training, equality, wellbeing and care standards. She believes in empowering and trusting her team and creating opportunities for her employees to grow, while encouraging us all to play our part in the community.
Here’s the story of how Vikki has gone from her career as a registered nurse to being on the board of our multinational owners – MBH Group. She employs more than 90 people across Acacia Training, International School of Beauty Therapy and others.
We’re feeling very proud – well done Vikki!
Here’s Victoria’s story, in her own words…
“Twenty years ago, I was a nurse working on the ward in North Staffs Hospital. Last year I became the first woman on the board of a multinational corporation. On my journey between these two moments in my life I’ve launched, led and grown a successful company, which now employs 90 people, while raising my four children.
I set up Acacia Training in 2000 with my mum because we wanted to provide courses that genuinely met employer needs in the care sector. We had experienced first-hand the struggle to recruit and retain quality care staff, so we knew there was a gap in the market. This personal experience has consistently given me a competitive advantage as I understand and have a passion for the sector. I’m also the Director of two care homes so I’m aware of the challenges and demands being faced on the ground.
Passion for wellbeing
I took over the helm as Managing Director in 2012. As the company has grown, we’ve never lost that family atmosphere. I’m passionate about creating a happy, healthy workforce where everyone feels part of the success of the company and achieving our Stoke-on-Trent Healthworks Silver accreditation was a huge positive for us. We lead by example and have a strong reputation for encouraging wellbeing in the workplace, providing Mental Health First Aid training to over 600 people so far and lots of businesses.
In 2019 I have had expert opinion pieces published in HR News, People Management, Women and Home, HR Review, FE News, Caring Times, RoSPA Journal, Care Home Management, Social Work News and more.
We have also hosted a visit from then Home Secretary Amber Rudd as well as travelled to Parliament to talk about our work in disability confidence and share good practice.
Focusing on Impact
The health and social sector will need another half a million jobs, and people to fulfil them, by 2030. We have national Skills for Care accreditation for the quality of our training. Our high standards ensure that people of all stages in their career are gaining the skills they need to thrive. Three quarters (73%) of our learners found work, got a better job or improved their prospects after training with us.
Acacia Training operates nationally but I particularly want to support people locally to find jobs and progress in their careers. We work with jobcentres to help unemployed people get the qualifications they need for jobs in nursing, childcare and social care. One of those we’ve supported is Paula Shepherd, 52, a former hotel manager. Paula was so inspired by our training that she launched her own company providing a home care service in the Moorlands.
I’m proud that Acacia Training was one of the first in the UK to gain ‘disability confident leader’ status. This shows our commitment to helping disabled people thrive in the workplace.
We signed the Armed Forces Covenant to show our support for former armed forces personnel (our two mental health trainers are both ex forces) and sponsored a defib machine at a centre for ex forces personnel.
My advice: Be brave and don’t compare yourself to anyone else.
“My personal strategy is to think positively, constantly move forward and refuse to let things stand in my way. I hope my experience proves to other women that there are no limits to what you can achieve. Learn to be brave, step out of your comfort zone, focus on what impact you can have on people and don’t compare yourself to anyone else just be proud and accepting of who you are.”
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7 February 2020
Level 5 Health and Social Care Apprenticeship leads to managerial promotion
35-year-old Katie Wilson is showing that Apprenticeships are not just for school-leavers, after completing a Level 5 Health and Social Care Apprenticeship secured her a managerial promotion.
Katie, aged 35, from Bristol was recently promoted to care home manager at Bristol-based Hyde Lodge, a Care Quality Commission “Outstanding” rated residential care home for vulnerable young adults run by the Aurora Group. She completed a level 5 apprenticeship in leadership and management of a health and social care setting, with Acacia Training.
Katie has worked full-time in the care sector since 2010, starting at Aurora Group as a support worker before working her way up to be a shift manager. She started her Apprenticeship in summer 2019 and started her new managerial role in December.
She explains: “Doing the Apprenticeship shows that you can combine a full-time role with work-based training to progress your career. It has also been a great benefit to my employers.
The course teaches everything you need to know to manage a care home to the highest standards, and the content is constantly renewed. This means that as a care setting we benefit from reviewing our own procedures in line with best practice as part of my work on the course, and it has also helped us to carry out research with the staff to inform our rota changes.
The qualification covers things like risk assessments, health and safety, privacy, dignity, caring for people with autism – all the things that are important to us as an outstanding care provider and important to the Care Quality Commission – the regulatory body responsible for health and social care standards in care settings.”
Talking of her experience with Acacia Training, she said: “I had studied with another provider before and we have found Acacia much more responsive. My assessor, Emma, communicates with me regularly by phone, text, email and even video calls, which really helps. I get feedback on assignments and work that I have submitted straight away – this has enabled me to make the fast progress that I needed to start my new role as a manager.”
Kim Welsh Executive Principal at Aurora Group, comments: “Katie is a great example to show how we encourage our staff to progress their careers in the care sector. She has worked her way up from support worker, to shift manager and team leader, and now is on her way to becoming a Registered Care Home Manager. We are very proud of her and her team at Hyde Lodge.
Through the Apprenticeships with Acacia Training, we provide excellent career progression to our valued team of carers, while training to ensure the highest care standards.”
Thanks to Katie and the Aurora Group for sharing your story! Find out more about our Level 5 Diploma In Leadership For Health & Social Care & Children and Young People Services and funding for your Acacia Training course. Or, contact us for a consultation on your Health and Social Care training needs.
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1 August 2019
Social care workers could sign register following APPG investigation
Social care workers could be required to sign a national register following an investigation which has estimated 500,000 people are untrained.
The All-Party Parliamentary Group on Social Care (APPG) has dubbed the situation “a national emergency” and will make recommendations in September following an inquiry.
The move could see social care workers forced to achieve set standards before being able to work. Their skills would be monitored with a ‘digital passport’, available to care providers when staff move jobs.
Labour MP and joint chair of the APPG Louise Haigh said: “Over the course of our investigation, we’ve discovered that the social care sector is dangerously under-regulated with workers who are untrained, underpaid, and overworked.
“There is no accredited qualification for social care workers and, instead, training is largely handled by individual care providers. We’ve collected evidence suggesting that as many as 500,000 carers have no training and many more are paid under £9 an hour.”
She added: “This system encourages bad employers and creates a huge amount of risk for staff and the people who are being cared for. It is inevitable we will have scandal after scandal while we are underfunding the system and undervaluing its workforce. This is a national emergency.”
Care Certificate for social care workers is ‘open to abuse’
In evidence to the APPG, MPs were told that the Care Certificate, basic training for social care workers, is open to abuse.
In a statement on its website, Skills for Care said: “We’ve been made aware of a number of training providers (including e-learning providers) making claims about their products in relation to the Care Certificate.
“We’d like to reassure you that such claims are false and have issued a full statement that we advise everyone reads before putting their staff through the Care Certificate.”
No provider has been ‘licenced’ to award the Care Certificate because such a licence does not exist and it is not an accredited qualification.
Acacia Training offers a range of full time and short courses in health and social care and specialises in training in the sector.
Victoria Sylvester, director at Acacia Training and registered nurse, said: “The care sector has a highly committed workforce, but more investment in skills is needed for the future, as well as an increased focus on recruiting more people into the sector to meet the needs of a growing ageing population.”
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10 July 2019
Acacia Training and MHFA England seek change with two-day mental health first aid course
Did you know one in four people experience a diagnosable mental health condition each year? Take a second to think about that. That’s about a quarter of our population who need the right support – and yet, about 70% of people with a mental illness receive no treatment at all*.
Acacia Training and Mental Health First Aid England (MHFA) want to change that. Most workplaces have someone with first aid training, but what about mental health first aid? Poor mental health costs us productivity, relationships, self-esteem – and lives. In 2017 there were 5,487 suicides in Great Britain, which means more than 15 people per day took their life. That’s just the people who succeeded.
Together with MHFA England, we want to drive those statistics down, because behind each one is a life and friends and family. We offer MHFA England approved training for your staff, to educate people that they can speak freely about mental health and get help when they need it the most.
Our two-day MHFA course:
- Encourages people to challenge the language we use around mental health
- Helps people to understand what good mental health looks like
- Explores our frame of reference and the stigma attached to mental health, from both personal and societal perspectives
- Explores the factors that can have an impact on your mental health
- Looks at how you can support yourself and others with self-care, giving people skills to influence their own mental health and help prevent mental ill health
- Teaches how to intervene (including in a crisis), reassure and signpost to further support
- Teaches about diagnosable mental health conditions, what unwell looks like and how to spot these signs in yourself or others
- Talks about what to do if you think someone is unwell and the steps to take for early intervention
- Talks about recovery from mental illness and looking forward
Do Mental Health First Aid England training courses make a difference?
Data from MHFA England’s recently published first impact report showed people rated their confidence in supporting others with a mental health issue as 4.80 out of 10 before the training; after the training this increased to 8.27. In scoring their knowledge and understanding before the course, the average was 4.54 out of 10; this increased to 8.45 after the training. Overall, 98.5% of people rated the course as ‘good’ or ‘very good’. MHFA England has now trained over 400,000 people this year so far!
Most adults spend at least a third of their time at work and in the UK and mental ill health is responsible for 72 million working days lost and costs employers £34.9 billion each year*. For more information about our courses click here.
*Information taken from MHFA England’s first impact report 2018-2019.
Did you know we also offer Youth Mental Health First Aid courses?
To become a youth mental health first aider you must complete a two-day YMHFA course. This course includes a mix of presentations, discussions and group work activities. When you have completed the course, you will receive a certificate to confirm that you are a trained Youth Mental Health First Aider.
By taking the course you will gain:
- An in depth understanding of young people’s mental health and factors that affect wellbeing
- Practical skills to spot the triggers and signs of mental health issues
- Confidence to reassure and support a young person in distress
- Enhanced interpersonal skills such as non-judgemental listening
- Knowledge to help a young person recover their health by guiding them to further support – whether that’s through self-help sites, their place of learning, the NHS, or a mix – engaging with parents, carers and external agencies where appropriate
- Ability to support a young person with a long-term mental health issue or disability to thrive
- Tools to look after your own mental wellbeing
For more information on Youth Mental Health First Aid courses click here.
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31 October 2017
6 Care Home Entertainment Ideas To Transform Your Care Home
Why Is Care Home Entertainment Important?
Care home entertainment is so important nowadays as it is imperative to provide the highest quality care possible to residents. By offering a wide range of care home activities for residents to take part in it means that their time in the care home will be maximized and made much more enjoyable for them.
6 Care Home Entertainment Types
Depending on time of year and circumstances, there is a range of entertainment that you can offer to yours residents in your care home. These are highlighted below:
#1 Arts and crafts
It is important to offer activities that are mentally stimulating, fun as well as a challenge. Additionally, arts and crafts can also help to aid recovery for patients. This is why arts and crafts is a great choice as care home entertainment.
Where to find Arts and Crafts Care Home Entertainment:
#2 Musician
Where to find Musicians as Care Home Entertainment:
#3 Pianist
Where to find Pianists as Care Home Entertainment:
#4 Bingo
Where to find Bingo for Care Home Entertainment:
#5 Animal Petting
Where to find Animal Petting Care Home Entertainment:
#6 Exercise
Where to find Exercise as Care Home Entertainment:
Care Home Entertainment Costs
Care home entertainment costs can vary from anywhere between voluntary to several hundred pounds depending on the entertainment required.
If your budget is tight to offer care home entertainment then it is recommended to have a blend of activities ranging from free activities that can be run by your staff at the care home, to the occasional activities from the entertainment categories listed above.
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